Privacy Policy

This policy applies to personal information collected through our website, contact forms, booking and membership processes, event registrations, newsletter signups and direct communication with our team.

We may collect identifiers and contact details (such as name, email and phone number), account and booking details, payment-related records, support communications, and technical usage data such as IP address, browser/device details and cookie identifiers.

We collect information directly from you when you submit forms, make bookings, request tours, create accounts or contact us. We also collect certain technical information automatically through cookies and similar technologies when you use our website.

We use personal data to provide services, manage memberships and bookings, process transactions, respond to inquiries, improve website performance, send relevant service updates, and maintain safety, security and fraud prevention controls.

Where applicable, we process personal data based on one or more legal grounds: performance of a contract, compliance with legal obligations, legitimate interests (such as service improvement and security), and consent for optional communications where required.

We use cookies and similar technologies to keep the site functional, remember preferences, analyze traffic and improve user experience. You can manage cookie preferences in your browser settings, but disabling certain cookies may affect site functionality.

We may share personal data with trusted service providers who support hosting, payments, analytics, communication and operations. We may also disclose information where required by law, regulation, legal process, or to protect rights, safety and security.

If personal data is transferred across borders, we use appropriate safeguards required by applicable law, such as contractual protections and reasonable security controls, to ensure your data remains protected.

We retain personal data only as long as necessary for the purposes described in this policy, including contractual, legal, accounting, operational and dispute-resolution requirements, after which data is deleted or anonymized where feasible.

We implement reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, alteration or disclosure. No method of storage or transmission is completely secure, but we continuously improve our controls.

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, and request portability of your personal data. You may also withdraw consent where processing is based on consent.

Our services are not directed to children, and we do not knowingly collect personal data from minors without appropriate legal basis or guardian authorization. If you believe a child has provided personal data, please contact us for review and deletion.

Our website may include links to external sites and services. We are not responsible for third-party privacy practices, and we recommend reviewing the privacy policies of any external websites you visit.

We may update this Privacy Policy from time to time to reflect legal, technical or business changes. The latest version and effective date will always be published on this page.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact Workable through the details on our contact page. We will review and respond within reasonable timelines required by applicable law.